Store Policy
Customer Care
Customer satisfaction is important to me. If you believe the item you receive is not as described, is of poor quality, or damaged, then please contact me immediately. As items are posted by recorded delivery there will be a tracking number provided to you. I request that you contact me within 48 hours of receiving your item should any of the above apply.
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I am happy to discuss personalising items or taking on commissions. Please email me or make contact via the contact form for a chat. Such items will require a 50% deposit and the remainder prior to posting.
Personalised items, once approved by photo, cannot be returned unless damaged in transit, in which case, a claim will be made with Royal Mail.
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Privacy & Safety
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Payment Methods
- Wix Pay
- Offline Payments