FAQ

ORDERS

All of my items are unique and therefore only one of each exists.  As orders can placed via this website, or on my Facebook page, there may be the odd occasion when you place an order and the item has just sold.  If this is the case, I will contact you and see if I can find something else to meet your needs.  If not, depending on the item, I might be able to recreate something similar, but obviously by their nature, every item will have some differences. If there is a variation you would like based on something you have seen, please get in touch to discuss.  A 50% deposit will be required for any commission pieces.

SHIPPING & DELIVERY

I try to keep shipping costs to a minimum and therefore absorb all packaging costs myself. However, for peace of mind for both of us, all items are posted recorded delivery as standard. If you wish to have your items posted by another method please contact me prior to purchase. For UK shipping, costs will be automatically calculated in cheque-out. For international shipping please contact before making a purchase, this can be done via the live chat in the bottom left of any page or via the contact form on the final page. 

 

EASY RETURNS

I  understand that seeing items on a website is not the same as seeing them for real.  If you are genuinely unhappy with your purchase, please contact me explaining the issue and I will do my best to rectify this to your satisfaction.

 

TRACKING YOUR ORDER

Once your order is posted i will contact you via email to provide you with your tracking number.

 

GIFT SHIPPING

I  am happy to post items on your behalf if they are to be sent as a gift.  I will include a printed business card stating they are from you.  If you want me to do this, please let me know what you would like the note to say.

 

100% SECURE ORDERING 

Payment can be made directly through the site via Paypal. An account is not required to use Paypal. Items will not be shipped until full payment is received. Commission pieces will require a 50% deposit prior to work commencing. 

 

© 2019 livin' the dream

annadongela@hotmail.com

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