faq

Frequently asked questions

Placing an order


All of my items are unique and therefore only one of each exists, although with glass there are likely to be a number of which have slight variations. As orders can be placed via this website, or on my Facebook page, and are currently on display in a gallery, there may be the odd occasion when you place an order and the item has just sold. If this is the case, I will contact you and see if I can find something else to meet your needs. If not, depending on the item, I might be able to recreate something similar, but obviously by their nature, every item will have some differences. If there is a variation you would like based on something you have seen, please get in touch to discuss. A 50% deposit will be required for any commission pieces.




Shipping and delivery


Standard 'recorded delivery' prices have been provided based on a guesstimate of weight/price. Should you order more than one item any excess shipping charges will be refunded via your means of payment within ten days.




Gift Shipping


I am happy to post items on your behalf if they are to be sent as a gift. I will include a printed business card stating they are from you. If you want me to do this, please let me know what you would like the note to say.




100% Secure Ordering


Payment can be made directly through the site with wixpay. I can also take direct bank transfer if you speak to me first. Items are not shipped until 100% of payment has been received. Commission or personalised pieces will require a 50% deposit before work is started on them, and full payment prior to despatch.





Livin the Dream

HELP

CONTACT

annadongela@hotmail.com

Dumfries & Galloway, Scotland, UK

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